Carmen's Unique Designs®

The business policies at Carmen's Unique Designs are simple and straightforward. We strive to achieve two main goals:  1) Customer satisfaction. 2) Preventing and reducing the need for returns and exchanges.  Customer satisfaction is achieved when YOU, the customer and client, get exactly what YOU paid for. Your expectations are met due to the item(s) being accurately represented with good photographs and accurate descriptions. Due to the nature of the Internet and online shopping experience, the tactile experiences of touch and scent are impossible to achieve.  In order to address this situation fairly, certain items, including unique garment & stationery creations, as well as women's clothing, may qualify for individual product sample purchase or fabric swatching, thereby allowing the customer to see and touch the item(s) prior to final purchase.  As a small business focused on custom limited edition creations, Carmen's Unique Designs is not equipped to handle financial losses incurred due to returns or exchanges.  Items are inspected by Carmen Lozano herself and packaged securely, with Signature Confirmation on purchases of $100.00 or more. A custom made or customized item, once opened and used, may not be suitable for resale. We will generally follow the guidelines set forth by PayPal regarding returns. Returns and Exchanges will be handled on a case-by-case basis, and always with honesty, honor and integrity. We value Fairness, Accuracy and Honesty. 

Please read all listings very carefully prior to purchase! In the event that an item or items do not arrive as described, or arrived damaged in transit, the customer will be required to return the items with the original packaging materials and will pay for return shipping. Our valued customers will be offered ONE of the following: 1) A full refund of the original purchase price, minus 50%  initial cost of shipping, OR 2) An EQUAL exchange of the SAME or SIMILAR product of EQUAL value; customer is responsible for 50% shipping cost, OR 3) A Gift Certificate Voucher for use on future purchases in the amount of the original purchase, with shipping charges excluded (i.e. You made a $100.00 purchase, spent $15.00 on shipping and handling, then returned the item that was damaged in transit. Your Carmen's Unique Designs Gift Certificate/ Voucher will be for $100.00, to be applied to any future purchase, shipping and tax not included.  Every effort will be made by Carmen's Unique Designs to avoid returns and exchanges, but in the event that something beyond the customer's control and the control of the owner herself occurs, we will work with our valued customers to achieve a fair and reasonable resolution. Remember, we are a small, private owned business, but we also want you coming back!  Please note that custom limited edition creations, such as women's clothing, are not generally returnable. As much detail and accuracy as possible will always be provided in listings to ensure customer satisfaction.